||[Mar. 3rd, 2005|09:42 am]
I remember a discussion sometime back about having an "I am not an idiot" button for calling tech support. It's the button you push to say "yes, I know my computer is plugged into the wall; if this is likely to be a driver problem, I've uninstalled and reinstalled the drivers before I called you; yes, my computer is hooked up to the internet...", etc. The idea is that, while tech support might say "did you try uninstalling and reinstalling the drivers", if you say "yes", they won't try it again.
I think I'd settle for something else. I just want a button that says "if you have done nearly everything to void your warranty on some computer before, and if you have done all the things that Windows tells you not to do, hit this button"... and after that the tech support representative will not try to explain to you how to say, open regedit, unless you ask.
Look, I've modified registry keys to changing settings in the registry. I changed the ACLs on a key to stop a misbehaving program from overwriting Internet Explorer's font size. I have hand hacked settings in HKEY_CLASSES_ROOT. I have hand hacked in COM registrations for DLLs before. I've done nearly everything that people tell you not to do with your registry. If I'd managed to do that all entirely without touching regedit, I'd be pretty damn amazing. I laugh at the warnings that say "if you modify the registry, something bad might happen."
I understand that the tech support representative had no way of knowing that I'd done all these things. I just wish there was a good way to tell them.
He did learn, however. I think he had to restrain himself, but when he told me "open up device manager", he didn't try to tell me how. I felt sorry for the guy, too, since he sounded either new or like English wasn't his native language. This, of course, didn't help me in maintaining my temper at the time.
I need to work on that. I really dislike it when people try to explain things to me that I already know.